20db Privacy Policy — Your Data, Our Responsibility
This document clearly explains how 20db collects, uses, stores, and protects personal information of users in Malaysia. We are committed to managing your privacy carefully and responsibly.
Updated: June 2026 | Version: 2.0
1. Information We Collect
When you register and use the 20db platform, we collect various categories of information to enable the platform to operate safely and efficiently. The types of data collected include:
Account Information
During registration, we collect username, email address, phone number, date of birth, and required identity verification details. This information is used to verify accounts and ensure users meet the minimum age requirement (18+).
Device and Browser Information
We collect technical details such as device type, operating system, web browser, IP address, screen resolution, and access time. This helps us optimize user experience across devices including the Android and iOS smartphones preferred by most Malaysian users.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment details such as bank account holder name, account number, and e-wallet info (e.g., Touch 'n Go eWallet). Credit or debit card details are not stored directly on 20db — payment processing is handled through secure payment providers.
Platform Usage Data
We log user activity such as pages visited, games played, bet amounts, wins, session duration, and platform actions. This data is used to improve services and detect unusual activity.
2. Purpose of Data Use
20db uses the information collected for the following purposes:
- Identity Verification and Account Security — verifying each account is owned by a legitimate individual who meets eligibility criteria.
- Financial Transaction Processing — managing deposits and withdrawals safely and accurately in Malaysian Ringgit.
- Enhancing User Experience — analyzing usage patterns to improve interface, platform speed, and content options.
- Service Communications — sending notifications related to accounts, transactions, policy updates, and important security alerts.
- Fraud Prevention and Security — detecting and preventing illegal activity, fraud or misuse of the platform.
- Legal Compliance — complying with applicable laws and regulations in Malaysia.
20db does not use user personal information for third-party marketing. We do not sell, rent, or trade user data to any external parties for their commercial benefit.
3. Use of Cookies and Tracking
The 20db platform uses cookies and similar tracking technologies to enhance user experience and ensure proper platform functionality. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
- Session Cookies — temporary cookies that keep you logged in during an active session and are not stored after the browser is closed.
- Preference Cookies — storing user preference settings like language and display options for easier future access.
- Analytical Cookies — collects anonymised data on how users interact with the platform for internal improvement purposes.
- Security Cookies — helps detect suspicious login activity and protects accounts from unauthorised access.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect some functions of the 20db platform.
4. Data Storage, Security & Information Sharing
Storage and Security
All 20db user personal data is stored on servers protected by SSL encryption and appropriate technical security measures. Access to personal data is restricted to staff who require it to perform legitimate service duties. We conduct regular security reviews to ensure data protection remains up to date and effective.
User data is retained as long as the account is active or as needed for legal obligations. Upon user-requested account closure, personal data will be deleted or anonymized within a reasonable timeframe, subject to Malaysian record-keeping laws.
Third-Party Sharing
20db does not share users’ personal information with third parties for marketing purposes. Information is only shared under the following circumstances:
- With approved payment providers to process financial transactions in Malaysian Ringgit (RM) — only the necessary information for payment processing is shared.
- When required by law or lawful court orders in Malaysia.
- In emergency situations to protect the safety of users or the public.
- To parties taking over platform operations, subject to prior user notification.
5. User Rights Over Personal Data
As a 20db user, you have the following rights regarding your personal data:
Access Rights
You have the right to request a copy of the personal information we hold about you. Requests should be submitted via email to the 20db support team at: support at 20db dot net. We will process your request within a reasonable timeframe.
Right to Rectification
If you believe any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings on the 20db platform. For more complex corrections, please contact our support team.
Right to Deletion
You may request account closure and deletion of your personal data. Such requests will be processed subject to financial record-keeping obligations and applicable laws. Any remaining account balance must be withdrawn before closure can be completed.
6. Policy Changes and How to Contact Us
20db reserves the right to update this Privacy Policy at any time to reflect changes in data protection practices or legal requirements. The latest version will always be available on this page with a clear revision date. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
We encourage users to review this page regularly to stay informed on how we manage personal data. If significant changes affect how we use your data, we will try to notify users through in-platform notifications or registered email.
For any questions, concerns, or requests related to your data privacy on 20db, please contact our support team via email: support at 20db dot net. We strive to respond within a reasonable timeframe. More details on user rights and responsibilities are also available in Terms and Conditions platform.
Review other 20db platform policies or contact our support team: