20db Responsible Gaming — Play Smart, Stay Safe
At 20db, we believe online entertainment should bring joy — not stress. This page provides the guidance, self-control tools, and information you need to play in a healthy and responsible way.
20db's Commitment to Responsible Gaming
20db provides an online entertainment platform covering a wide range of gaming categories for adult users in Malaysia. We understand that online gaming, like any other form of entertainment, should be enjoyed within healthy and mindful boundaries.
Our commitment goes beyond legal compliance — it is a core value of this platform. We do not encourage excessive gambling, and we provide tools and guidance that empower users to manage their own platform usage freely and effectively. 20db's goal is to ensure every gaming session remains a source of enjoyment, not a burden.
Warning Signs of Risky Gambling Behaviour
It is important to recognise early warning signs that gaming may have crossed the line from healthy entertainment. Some signals to watch out for:
- Feeling the need to play with increasingly larger amounts of money to get the same level of excitement.
- Feeling anxious, irritable, or uncomfortable when trying to cut back or stop playing.
- Using money set aside for daily necessities — bills, food, rent — for gambling.
- Borrowing money or selling assets to fund gambling.
- Frequently thinking about gaming even while doing other things.
- Lying to family members or friends about how much you play or how much you have spent.
- Using gaming as an escape from stress, sadness, or problems in life.
- Chasing losses by continuing to play despite knowing it is doing you harm.
If you recognise yourself in any of the signs above, we encourage you to take precautionary steps and consider the self-control options available.
Setting Smart Time and Budget Limits
One of the most effective ways to stay in control is to set clear limits before you start playing — not after. Here are some practical tips:
Budget Limit
Decide on an amount in MYR (RM) that you are comfortable spending on entertainment — the same way you would budget for a movie or a dinner out. This money should come from your discretionary income, not from savings, bill money, or loans. Once you hit that limit, stop your session for the day.
Time Limit
Set a maximum duration for each gaming session. Use a timer on your phone as a reminder. Give yourself adequate breaks between sessions and make sure gaming does not interfere with your sleep, work, studies, or time with family.
Check In Regularly
Review your account transaction history regularly to get a clear picture of your spending patterns. If you find that the amount spent exceeds what you are comfortable with, take immediate action to adjust your limits.
Self-Control Tools on the 20db Platform
20db offers several self-control tools that players can use to manage their gaming experience:
You can set daily, weekly, or monthly deposit limits to control how much money is added to your 20db account within a given period. Contact support to update your limits.
If you feel you need a break from the platform, you can request a cooling-off period lasting a few days or weeks. During this time, you will not be able to log in to your account.
For those who need a more decisive step, the self-exclusion option allows you to close access to your 20db account for an extended period. Contact our support team for assistance.
To activate any of these self-control features, please contact the 20db support team by email: support at 20db dot net. Your request will be processed promptly and with full discretion.
Minor Protection
The 20db platform is strictly for adult users aged 18 and above. We take seriously our responsibility to ensure that minors are unable to access the platform.
During registration, users are required to confirm that they are at least 18 years of age. We reserve the right to request identity verification documents at any time, and any account suspected of belonging to an underage individual will be suspended immediately pending investigation.
If you share a device with younger family members, we encourage you to use a strong password and never leave an active login session unattended. Always log out of the 20db platform when it is not in use, especially if your device is accessible to children or teenagers.
Life Balance and Professional Support
Online gaming should be one of many activities in a balanced life — not the only one. Make sure you maintain healthy social connections, look after your physical and mental well-being, keep up with other hobbies, and do not let gaming get in the way of your work or family responsibilities.
If you or someone you know may be struggling with uncontrolled gambling habits, we strongly encourage seeking professional help. Talking to someone you trust — a family member, a close friend, or a mental health professional — is a brave and important first step.
In Malaysia, there are several channels you can turn to for support and guidance. You are not alone — many others have been through similar experiences and found their way through with the right help.
The 20db support team is always ready to listen and help connect you with the right resources. Reach us by email: support at 20db dot net, or visit the FAQ for more information on available self-control options.
You don't have to face this alone. Check out the resources below or reach out to us for support: